Guides
Guided fixes
Answer a few questions. If the guide does not solve it, the ticket form includes the path you took.
I can't join my notarization session
Walk through the session link, browser, and camera before you contact support.
My ID was rejected
Match the rejection to a new photo before you send the ID again.
My payment failed or was charged twice
Check a failed payment or a second charge before you open a ticket.
Where is my notarized document?
Check whether the session is finished and where the file was sent.
Need a notary or a new time slot? Pick an electronic notary public and an open slot on notario.ph.
Find an ENP (opens notario.ph in a new tab)