How to track your ticket

When you submit the contact form, the confirmation shows a tracking number. It looks like NP-0001: the letters NP, a hyphen, and digits. Keep it with the email address you used on the form.

Use the track page

Open the track page at /track. Enter the email address on the ticket and the tracking number, including the NP- prefix. The page shows the public status and the public replies.

• The number always starts with NP- followed by digits, for example NP-0001.
• The email address must be the one on the ticket.
• Internal staff notes are not shown.
• A one-time link in the notification email opens the same thread. Treat that link as private and do not forward it.